Riding with us in Minnesota or Colorado?
You've got questions. We have answers.
General Questions
- Denver International Airport (DEN) to/from Northern Colorado
- Minneapolis International Airport (MSP) to/from Duluth, MN.
- We also provide service in partnership with American Airlines, Sun Country Airlines, and Air Canada. For more information visit our partner pages.
Yes absolutely. You do not need an airline ticket to ride with Landline.
For more information, please visit our individual partner pages:
Yes, we are able to provide special travel assistance. This assistance includes steadying a customer or providing a helping hand as the customer ascends or descends the stairs, assistance in getting to or from the seat, and assistance with loading and retrieving carry-on items and other assistive devices stowed on board. Employees are not permitted, however, to lift or carry customers on board the vehicle or assist with medical services.
As the safest seating arrangement for each customer may vary with the situation and with the vehicle type, Landline may offer to pre-board customers who require special accommodations, or may suggest boarding the customer last for access to the most accessible seat. Some vehicles are equipped with ADA compliant lifts and seating.
When making your booking, simply select “Wheelchair Assistance” prior to checkout. In addition, to accommodate each passenger's requests, we ask any special service requests be made by contacting our customer service team at least 48 hours in advance by calling 888-428-1149 or emailing info@landline.com with details of the request.
Landline does not have any baggage fees, and each passenger is initially allowed:
- One checked bag
- One carry-on item
- One small personal item
Additional baggage is subject to space availability. Maximum dimensions are 62 inches in overall length, width and height; items larger than 62 inches may be accepted based on space availability. Maximum weight is 50 lbs.
If your bag exceeds these limits, please contact us to see if we are able to accommodate your oversized luggage request.
All passengers are prohibited from carrying weapons on the bus or in carry-on baggage. Federal or local law enforcement officers are subject to exemptions.
Firearms may be transported in checked baggage if:
- Unloaded
- In a locked hard-sided case
- Reported to the Landline representative at check-in
Yes, your furry friends are allowed to travel with Landline free of charge. Requirements:
- Must be in a TSA approved carrier at all times
- Must fit at your feet on the vehicle
- No animals in the cargo compartment
- No exotic animals allowed
Service animals are always welcome on our vehicles but must not block the aisle for passenger safety.
We are a commercial vehicle and do not require car seats for small children, however passengers are welcome to bring, and install their own car seats on our vehicles. Please note that our seats are not LATCH compatible, but car seats may be installed using the seat belt path.
In Colorado and Minnesota, passengers must be 15 years of age or older to travel without an accompanying adult. All unaccompanied minors must purchase an adult fare. Passengers 15 years of age or younger are free of charge with an accompanying adult only.
All unaccompanied minors (passengers under 18) are required to present a valid government-issued photo ID or passport upon boarding. School IDs are not accepted.
After booking, you will receive an email confirmation. We do not require passengers to check in online in advance, or issue boarding passes. All you need is your government issued photo ID at the time of departure. Landline agents will check your ID against our manifest. Please arrive early to facilitate an on-time departure.
- If you booked with Air Canada and have luggage to check: arrive no later than 30 minutes prior to departure.
- If you booked with American Airlines and have luggage to check: arrive no later than 45 minutes prior to departure. Boarding ends 15 minutes before departure.
- For all other Landline passengers: we may begin boarding up to 15 minutes prior to departure.
Give yourself enough time to park and/or make your way to the boarding area before boarding begins.
Parking rates vary by location.
- Northern Colorado Regional Airport (FNL) - Free parking for up to three consecutive weeks in the Landline designated parking lot and is exclusive to Landline customers. An extended parking pass may be purchased for $105 per month per vehicles, by calling Landline's customer service team during regular business hours.
- Harmony Transfer Center (HTC) - Only offers short term 24hr parking to passengers
- CSU Transit Center (CSU) - No parking allowed on the CSU campus unless you have a school permit
Note: if you booked prior to September 1, 2026, please reach out to our customer service department for any refund requests. After September 1, 2026 we have implemented an easy Flex Fare refund system which lets you automatically cancel and get refunded in the Manage my Booking tool.
If you booked directly with Landline:
- Edit or cancel your trip prior to departure through Manage my Booking on our website
- Or contact us at 888-428-1149
- Flex Fares are fully refundable online up until 10 minutes before departure
- Standard Fares are not refundable, but are modifiable up until departure. If you are a Penguin Perks Silver, Gold, or Platinum member, please contact our customer service center for manual credit if you need to cancel.
For airline partner bookings, contact the airline directly: American Airlines (800) 433-7300, Sun Country Airlines (651) 905-2737, Air Canada (888) 247-2262.
Note: if you booked prior to September 1, 2026, please reach out to our customer service department for any refund requests. After September 1, 2026 we have implemented an easy Flex Fare refund system which lets you automatically cancel and get refunded in the Manage my Booking tool.
Flex Fares are fully refundable online up until 10 minutes before departure using our self-service Manage my Booking tool. Refunds will be automatically applied to the original form of payment. Please note refunds take 5-10 business days to process.
Standard Fares are non refundable, but are easily changeable using Manage my Booking. If you are a Penguin Perks Silver, Gold or Platinum member and you need to cancel a Standard Fare for credit, please contact our customer service center.
- Any bookings cancelled after departure are not eligible for refunds or credits
That is personal preference, but you can use DEN Reserve or MSP Reserve to schedule your TSA clearance if you are worried about connection times.
Contact us at info@landline.com
Reach out to a member of our team, if we have space available, we will move you to the next available departure at no extra cost.
For specific pick up locations and directions, please view our schedule pages. If you have additional questions, contact our team via text or chat.
If you are being picked up at the CSU Transit Center or Harmony Transfer Center, Landline will make an additional stop at the FNL Airport. All other locations are non-stop.
To use your Landline store credit:
- Book a new trip on our website while logged into your Landline account
- Navigate to the checkout/fee summary page after entering passenger details
- Look for the “Store Credit” box underneath the “Promo Code” field
- Enter the amount of store credit you would like to use
- Click “Apply Store Credit”
This will deduct the amount from your store credit balance and the fare cost. If the store credit fully covers the trip cost, no credit card information will be needed.
About Colorado Service
We drop off and pick up passengers on level 5, the West side of the terminal, outside of door 504, immediately curbside. We do not pick up at an island.
West Terminal: Aeromexico, Air Canada, Allegiant, Breeze Airways, Cayman Airways, Copa Airlines, Delta Airlines, Edelweiss, Icelandair, Lufthansa, Sun Country Airlines, Turkish Airlines, and West Jet.
East Terminal: Aer Lingus, Air France, Alaska Airlines, American Airlines, British Airways, Contour Airlines, Denver Air Connection, Frontier, JetBlue Airways, Southern Airways Express, Southwest Airlines, Viva Aerobus, and Volaris.
This information is subject to change, please visit flydenver.com for the most up to date information.
About Minnesota Service
Yes, Landline provides service to both Terminal 1 (Lindbergh) and Terminal 2 (Humphrey). Landline does not have a counter or staff at MSP airport. If you have any questions please reach out to our customer service team by texting or calling 888-428-1149.
Terminal 1: We pick up/drop off on the first level of the Silver Parking Ramp Building, which can be found by following signs for “buses” and/or “rental cars”. Our pick up is just outside the doors near the Ace Rental Car counter. Our driver will come in to announce departure.
Terminal 2: We pick up/drop off at the first floor of the Purple Parking Ramp Ground Transportation Center which can be found across the street from Sun Country baggage claim. Please wait just inside the double doors. Our driver will come in to announce departure.
Terminal 1: Aer Lingus, Air Canada, Air Choice One, Air France, Alaska Airlines, American Airlines, Boutique Air, Delta Airlines, Denver Air, KLM Royal Dutch Airlines, Lufthansa, Spirit Airlines and WestJet
Terminal 2: Allegiant, Condor, Frontier Airlines, Icelandair, Southwest Airlines, and Sun Country Airlines.