Our Commitment to You During COVID-19
We understand that the news surrounding COVID-19 (coronavirus) can be overwhelming. During this outbreak, your health and the safety of our employees is our priority. We wanted to let you know that we have made changes to our operations based on the guidance from the Centers of Disease Control and Prevention (CDC) to ensure the well-being of everyone.
1. New cleaning procedures have been implemented. All employees have been instructed to regularly wash hands and wear disposable latex gloves while loading and unloading baggage. Facilities, buses, equipment and frequently touched surfaces will undergo regular disinfection. Employees who are exhibiting any symptoms of illness have been asked to stay home.
2. Every passenger is guaranteed their own row. In following CDC recommendations, it is important that we promote responsible travel by assuring that every passenger has their personal space. While you are making your reservations, our system will only allow the selection of window seats. Families and those with travel companions will be able to sit together once onboard their trip. This reservation policy will be active as of Tuesday, March 17 at 12AM Central Time.
3. It is now easier to make changes to your travel plans. Travelers can change their tickets without penalty (subject to any difference in fare). Travelers may also request a refund for travel prior to May 1, 2020.
It is important that we remain steadfast in our support of one another, and The Landline Company is here to help you maintain your lifestyle as well as your health. If you have an existing reservation, expect to hear from us via text and email.
Although we are making these reductions and changes, we know that your ability to travel is important. Our company is committed to providing safe and seamless travel during these hard times. Thank you for allowing us to serve you.
Be well –
The Landline Company